My role has a dual focus on marketing communication and service design, I guide our creatives in producing outstanding work in logo and identity development, concept creation, strategy, and execution. I also provide support on visual and UI design while collaborating with the UX team. I ensure decisions in one area are reflected in the other, creating seamless integration for exceptional customer experiences. I oversee team management and client collaboration.

While I still enjoy coming up with great ideas, I find more satisfaction in helping my colleagues and removing roadblocks so that they can produce work they are proud of. Working with a team that excels in Customer Experience Design and produces best-in-class work is also a great source of pride for me.Enrico has authored and co-authored several books and industry articles on organisational development, management and CRM. An avid reader and passionate about food and wine, Enrico loves travelling and meeting people from different cultures and with different experiences.