CX Technology

We help clients to plan and orchestrate each step of the marketing automation processes: from CRM and contact strategy to the customer journey design and the campaign delivery. Combining marketing and advanced advertising technologies we enable valuable interactions across the most effective touchpoints of the customer journey, with a unique and integrated full funnel approach. Our marketing automation factory, based on Salesforce (a team of 200 Salesforce-certified experts), Adobe, and Oracle platforms, delivers multilingual and omnichannel campaigns across EMEA and worldwide.

Our end-to-end operations services range from workforce management, to Robotic Process Automation (RPA) and Intelligent Automations, chatbot and textbox design to vocal bot and hybrid conversational IVR design, powered by Large Language Models. We utilise best-in-class platforms that support multilingual and omnichannel communications, empowering agents to deliver exceptional service while reducing costs and optimising customer satisfaction.

Our system and network experts design cost-effective solutions that match varying business needs, leveraging our data centres and the leading Cloud service providers: AWS, Azure, and GCP. Our range of end-to-end services includes technology advisory, architectural design, hybrid cloud architectures, software developments, test and quality assurance, tech support, hosting and maintenance. Through leveraging customer data, our team of more than 200 Salesforce-certified experts can also identify key components that are essential to successful CRM strategies.

We can make the most of the potential of IaaS, PaaS, and SaaS services from the leading Cloud service providers such as AWS, Azure, GCP. We design scalable, reliable, and secure architectures using your reality's most suitable architectural patterns. These architectures are the backbones supporting automation services, backends for frontend applications, integration middlewares, data lakes, and different application workloads. We help our customers in adopting the cloud, designing and implementing the migration strategy that best suits the needs of the case, for example by applying lift and shift or replatforming techniques. In addition, we can configure cloud, multi cloud or hybrid cloud environments to get the best out of each solution, optimise costs and help with transitions.