Privacy Policy

Introduction

We respect your privacy and handle your personal data with care. In this privacy policy, we explain what data we collect, why we do so, and what rights you have. This statement applies to the use of the website www.assistdigital.com and the Dutch extension www.assistdigital.nl.

Who is responsible?

Assist Digital S.p.A. (Via Angelo Inganni 93, 20147 Milan, Italy) is the data controller for the website and the group.

Assist Digital Nederland B.V. (Johann Siegerstraat 10, 1096 BH Amsterdam, the Netherlands, Chamber of Commerce number 34237062) is responsible for specific Dutch activities.

Who are we?

Assist Digital Netherlands B.V. is part of Assist Digital S.p.A.

Assist Digital Netherlands B.V. focuses on experience design, service design, strategic branding, creative communication, customer operations, service management, data and automation. It also specialises in omnichannel marketing and communication on the Salesforce customer success platform. In this way, Assist Digital Netherlands offers end-to-end solutions for various touchpoints in the customer journey.

Which personal data do we process?

We collect:

Navigation data such as IP address, browser type, time and duration of website visit.
Cookies and similar technologies (see our Cookie Policy).
Data that you provide yourself, such as your name, email address or data in job applications, contact forms or correspondence.

Why do we process your personal data?

We process personal data for the following purposes:

To ensure our website functions properly and is secure.
To answer your questions or provide services.
To analyse and improve our services and website.
For marketing purposes, but only if you have given your consent.

Legal grounds for processing

We only process your data if this is permitted by law:

To execute an agreement with you.
Because we have a legitimate interest in doing so (for example, to keep our website secure and usable).
Because you have given your consent (for example, for cookies or newsletters).
Because we are legally obliged to do so.

With whom do we share data?

Your data will only be shared with:

Authorised employees of Assist Digital.
External parties that provide services on our behalf (hosting, email, analytics). These parties are processors and may only use your data in accordance with our instructions.
Authorities or third parties if we are legally obliged to do so.

Our website uses cookies to enable the site to function, analyse usage and (if you agree) display relevant content. For details, please refer to our Cookie Policy on the .nl website, where you can also set your preferences.

What rights do you have?

Under the GDPR, you have the following rights:

Right to access and explanation of what data we process.
Right to correction of incorrect data.
Right to deletion (‘right to be forgotten’).
Right to restriction of processing.
Right to data portability.
Right to object to processing.
Right to withdraw your consent.
In the Netherlands, you can also lodge a complaint with the Dutch Data Protection Authority (www.autoriteitpersoonsgegevens.nl).

Retention period

We do not store personal data longer than necessary. The retention period is related to the purpose for which the data was obtained and any legal obligations.

Security

We take appropriate technical and organisational measures to protect your personal data, such as encrypted connections (https), secure servers and internal access restrictions.

Third parties

We hire service providers for the execution of our services. These are not 'third recipients', but processors. For example, we work with an email service provider, and a hosting provider and use Google Analytics. These parties process personal data in accordance with the assignment of Assist Digital.

Web links

On the website of Assist Digital, there may be a number of references to third party websites. Assist Digital is not responsible for the way in which those parties process personal data. In such a case you may read the privacy statement of the third party in question.

Amendments

We may occasionally make changes to our privacy policy. Therefore, we advise you to regularly review this privacy policy for Assist Digital's most current version.

Contact

For questions or requests regarding your data, please contact:

Assist Digital Nederland B.V.: privacy@assistdigital.nl.

Or the Data Protection Officer at Assist Digital: dpo.assist@assistdigital.com.

Version 5.0

August 2025