CX Advanced AI solutions
Advanced AI solutions to increase operational efficiency and elevate customer services.
For over 20 years, we have been an AI centre of excellence dedicated to keeping up the technological advancements to elevate customer experience providing hybrid services.
We blend human and artificial intelligence to deliver exceptional customer experiences. By embracing the game-changing Large Language Model (LLM), we enhance all conversations and interactions between brands, customers, and employees.
Generative conversational IVR and chatbots
Enhancing human like language conversations
RPA & AI models
Automating back office activities
We supercharge the automation of processes by applying LLM technologies, enabling hyperautomation and increasing the quality of customer experience by 50%. We integrate Robotic Process Automation and AI-based solutions to enhance scalability by running tasks, analyzing and categorizing data, extracting valuable insights, and saving up to 70% of employees' or customer agents' time in back-office activities. We provide ready-to-use AI-based bots and ML/DL models that can be trained to automate back-office activities such as enrollment, onboarding, ticketing, call deflection, and more, ultimately improving the quality of the customer experience. Our team of AI experts ensures the reliability and accuracy of digital frameworks when performing complex tasks and processing information.
Generative Knowledge Management System
Increasing agents’ operational capacity
Large Language Model applications
Optimising internal processes, sales and marketing
Advanced proprietary solutions
Our expertise in technology products enables us to develop and integrate bespoke digital infrastructures to provide meaningful customer experiences across all marketing channels, reduce costs, increase productivity, and optimize workflows.
Our simple, scalable, and AI-supported cross-channel platform.
Our conversational IVR platform automates voice calls providing human-like conversational experiences.
Dragoman is a language detector and orchestrator tool that delivers real-time custom translations, powered by GenAI.
A Customer Data platform, the last link in your carefully constructed marketing, sales and service technology stack.
All the GenAI-BOTs you need to hyperautomate your business.
Our workforce management tool increases the productivity and efficiency of your contact centres.
Future-proof your customer service with our cutting-edge Generative AI-based solutions.
As an end-to-end service provider, we support our clients during every phase of the Customer Life Cycle, improving customer connections and elevating business performance.
We help large companies develop digital processes that transform marketing, sales, and service performance.
We offer a comprehensive range of design services, encompassing product and brand positioning, business design, and design execution.
We provide scalable industry-leading performance in customer operations.
We provide a wide range of digital, RPA and AI solutions, leveraging on best of breed technologies and enterprise platforms.
Want to collaborate?
Together, we'll craft a robust strategy to elevate the entire customer experience, fostering greater satisfaction, loyalty and, ultimately, driving business growth.