Customer intimacy
at scale
Get closer to your customers wherever they are.
Blending human and artificial intelligence we bring Customer Experience to the next level.
We are a Customer Experience Company, a trusted partner for global brands aiming to enhance their CX across all channels and scale their business. With a human-centered approach and an array of integrated services, we orchestrate creativity, data, technology, and processes to foster meaningful relationships between brands and their customers, on a large scale.
We adopt a hybrid approach that combines human capabilities with the most advanced technologies to create value from every customer interaction.
Our services
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We build multichannel customer-centric strategies that improve our clients' profitability and capacity to develop new service models.
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We offer a comprehensive range of design services, encompassing creation and brand positioning, business design, and design execution.
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With over 6,000 highly trained customer agents covering more than 15 languages, and a network of contact centres inshore and nearshore, we offer large enterprises industry-leading customer operations performance by blending human and artificial intelligence.
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With over 250 software engineers, technology architects, RPA and AI experts, we design, develop and manage digital solutions and IT infrastructures. We use a wide range of development languages, frameworks, RPA platforms and AI solutions to provide meaningful customer interactions.
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We blend human and artificial intelligence to deliver exceptional customer experiences. By embracing the game-changing Large Language Model (LLM) we enhance all conversations and interactions between brands, customers, and employees.
A Numbers and statistics list containing 4 items
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6000+
Professionals
With 6000+ talented professionals, we offer expert services that drive client success.
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12
Countries - EMEA coverage
In 12 European countries, we deliver customised solutions for outstanding results.
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26
Offices
26 Offices to support end-to-end customer experience and CRM transformation.
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20%
Annual growth
Together with our customers and professionals, we are growing.
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Chattrix
Our simple, scalable, and AI-supported cross-channel platform.
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Languagenius
The multitasking AI solution to supercharge your Customer Service.
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TalkActive
Our conversational IVR platform automates voice calls providing human-like conversational experiences.
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Botshelf
All the GenAI-BOTs you need to hyperautomate your business.
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Nominow
A Customer Data platform, the last link in your carefully constructed marketing, sales and service technology stack.
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Yammu
Our workforce management tool increases the productivity and efficiency of your contact centres.
Want to collaborate?
Together, we'll craft a robust strategy to elevate the entire customer experience, fostering greater satisfaction and loyalty and, ultimately, driving business growth.