Intelligent technology for seamless Workforce Management
Optimize the use of your human resources with YAMMU
Yammu is an innovative workforce management solution that combines modern technology with in-depth expertise. Our platform helps you plan your resources efficiently, increase employee satisfaction and achieve operational excellence. Rely on a solution that redefines performance, flexibility and user-friendliness.
Workload and resources in balance
With YAMMU Workforce Management, you can ensure that the right number of qualified employees are at the right location at the right time.
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FORECAST
Identify data trends and forecast them precisely. AI-supported analyses provide quick insights, facilitate planning, and optimize personnel management. Accurate forecasts prevent misplacements and increase employee motivation.
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SHIFT PLANNING
Employee satisfaction is our highest priority. An optimized work environment is created through shift schedules that take into account preferences, skills and goals. Machine learning algorithms reduce planning effort and create efficient, employee-friendly shift schedules.
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TIME MANAGEMENT
Efficient time management is crucial for teams and companies. Clear rules for automated recording and correction of working hours ensure precision and seamless integration into payroll.
Additional features
YAMMU supports flexible shift swap procedures, taking into account skills and predetermined work schedules, to accommodate employee requests and individual preferences in scheduling.
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MASTER DATA MANAGEMENT
Everything in view. Keep a central overview of all employees, contract data, locations and roles. Flexible rights and role management allows contracts, skills and individual wishes to be seamlessly integrated into the planning.
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PROJECT MANAGEMENT
Intelligent control for maximum efficiency. The combination of employee KPIs, forecast data and AI-supported planning ensures optimal project utilization.
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ABSENCE MANAGEMENT
Make your absence processes more efficient and automated – for more fairness, trust and clear procedures.
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VACAY SMARTPLANNER
Vacation planning is as relaxed as the vacation itself. Automated processes and clear capacity control make vacation planning efficient and stress-free. The YAMMU Vacay SmartPlanner ensures structure, speed and fairness.
YAMMU supports companies in every phase of the Workforce Management cycle
YAMMU offers maximum planning flexibility with a dynamic licensing model that ensures you only pay for the licenses you need. Its customizable solutions, flexible interfaces, and site-specific rules allow seamless integration into existing systems, supported by reliable assistance for smooth workforce planning. Employees gain more autonomy, transparency, and simplified processes through independent shift planning that respects local requirements, fostering self-determination in everyday work. Flat hierarchies and clear structures create a motivating environment, while optimized resource management, faster processes, and reduced administrative tasks boost productivity in the contact center through smarter planning.
Photos about employees
Yammu: a scalable workforce management solution
Empowering employees accross countries with flexibility and efficiency
YAMMU is currently used by 4,600 agents across 15 contact center locations in 7 countries, providing efficient workforce management through a continuously evolving, field-tested solution. While widely adopted in contact centers, its flexible design allows for customization across various sectors, making it a future-proof choice for organizations aiming to optimize workforce management.
Certified Quality
Software made in Germany
Our software product YAMMU is certified by the German Federal Association of IT. This seal stands for the highest quality, innovative solutions and excellent service in the German software industry. It combines well thought-out design, reliable technologies and future security.
Are you ready to optimize your workforce planning?
Use your employees flexibly as your most valuable resource and increase their satisfaction.