Energy

The client’s goal is to optimise the management of sales interactions and customer service to enhance the overall experience for individuals interested in solar energy. By streamlining processes, they aim to maximise lead conversion rates and ensure efficient follow-up on sales and appointments.

We support our client across three key strategic areas to enhance sales efficiency and improve the experience of prospects and customers. First, we handle appointment scheduling for a team of 450 sales representatives, focusing exclusively on qualified leads—individuals who have expressed genuine interest and agreed to be contacted. Next, through our call blending approach, we ensure an optimal processing rate of 98% within 45 days, efficiently managing appointment cancellations and rescheduling to maintain a seamless and well-organized workflow. Finally, we provide comprehensive after-sales and administrative support, covering contract management, customer portal assistance, and courtesy calls to new customers to ensure personalized follow-ups and strengthen customer satisfaction. With this integrated and holistic approach, we enable our client to streamline their sales process while delivering a smooth and professional experience to both prospects and customers.