CX services for specific industries

Automotive, Mobility, and Transport

In the midst of a rapidly evolving automotive industry, we guarantee a premium customer experience throughout the entire customer journey. That means reshaping the purchase experience even from the offline to the virtual world, designing the entire retail process and providing our experts e-Sellers, to ensure a professional sales consultancy.

For global markets, we define and plan commercial and service campaigns. We employ advanced customer clustering on a large scale, implement operating models to enhance sales performance and we offer comprehensive support in after-sales processes.

We can provide on-site coaching for dealership improvements and assist in setting up dedicated customer operations centres.

Related cases

  • Automotive, Mobility and Transport

    Customer management automation of the Online Store

  • Automotive, Mobility and Transport

    Thales GTS: Operating Control Centre redesign

  • Automotive, Mobility and Transport

    e-Sellers: online car sales with human touch

Want to collaborate?

Together, we'll craft a robust strategy to elevate the entire customer experience, fostering greater satisfaction, loyalty and, ultimately, driving business growth.