For several years, we have been partners with Osservatori Digital Innovation of Politecnico of Milan, and now we are also contributing to the Customer Service Excellence working group. 

On Friday, February 21st, our Ivan Colombo, Head of Retail & eCommerce, participated as a speaker at the first event of 2025 "Customer Management and AI: The New Frontier of Customer Experience". He shared insights on how Artificial Intelligence serves as a powerful tool to optimize customer support processes and create value.  

These are our key focus areas:  

• Quality monitoring  
• Onboarding & Training  
• Sales effectiveness  

With our GenAI solutions, we analyze multichannel interactions to provide strategic insights that enhance the customer experience, support decision-making, and drive operational cost savings.  

To know more about our approach as a digital transformation company, explore all our insights shared during the event in this article: https://www.ai4business.it/intelligenza-artificiale/contact-center-ai-come-assist-digital-sta-trasformando-il-customer-service-con-intelligenza-artificiale/