Enhance your customer experience
Make every interaction unique, valuable, and profitable with our highly professional agents and AI-driven innovation.
Elevating CX with our AI-powered customer service
With a network of 20 inshore and nearshore contact centers across the EMEA region, operating in 15 languages, and a team of over 5,000 highly skilled agents, we deliver scalable, industry-leading B2B and B2C customer service. Our hybrid approach seamlessly integrates human expertise with AI-powered automation, enhancing service quality, streamlining workflows, and driving tangible business impact. Backed by over 20 years of experience in Artificial Intelligence technologies, we are pioneers in customer experience innovation, designing tailored solutions to elevate your operational performance.
Increasing customer satisfaction and strengthening brand loyalty
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MULTICHANNEL AND MULTILINGUAL SUPPORT
We deliver personalised, multichannel customer experiences through centralised multilingual hubs, combining multiskilled agents with proprietary AI solutions integrated into CRMs like Salesforce and Zendesk to support content in hundreds of languages.
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BACK OFFICE AUTOMATION
By automating up to 80% of back-office processes, we enhance efficiency and free up your team to focus on high quality activities. Our automation covers order processing, document verification, payment checks, and follow-ups, eliminating repetitive tasks and ensuring a seamless workflow.
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RETENTION AND LOYALTY PROGRAMS
We reduce churn and strengthen customer loyalty through personalised offers and customer segmentation, leveraging data-driven insights from behavioral analysis to maximise lifetime value.
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AI VIRTUAL AGENTS AND CHATBOTS - 24/7
We optimize workforce management and reduce operational costs by integrating AI-driven chatbots and voicebots, automating up to 60% of the process. Using Natural Language Processing (NLP), our solutions deliver accurate, real-time responses, ensuring seamless and efficient customer interactions.
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VOICE OF THE CUSTOMER
Improve customer experience, optimise processes, enhance performance, and drive strategic decision-making through the systematic collection, analysis, and interpretation of customer feedback from interactions across all channels.
Unlocking agents' full potential with GenAI
Our hybrid approach enhances agent performance and delivers superior service
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AI MULTITASKING SOLUTIONS TO SUPERCHARGE AGENTS
Agents are equipped with GenAI-powered tools that include machine translation, content summarization, categorisation, automated responses, proofreading, and case commenting - seamlessly handling tasks on any complexity in any language.
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REAL-TIME SUGGESTIONS TO DRIVE EFFECTIVENESS
AI-powered real-time suggestions and near real-time analysis from an enriched Knowledge Base help agents manage inbound conversations more efficiently, making interactions faster and more effective for a deeper customer understanding.
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AGENT UPSKILLING AND PERSONALIZED TRAINING PATH
By automating onboarding, we accelerate training effectiveness and shorten the learning curve. Virtual coaching offers personalised training, helping agents develop their skills through tailored growth paths.
Actionable data insights to drive business growth
With advanced AI, we analyse up to 100% of multichannel conversations in near real-time, delivering valuable insights to brands and marketers. By distilling large data volumes into concise summaries and dashboards, we categorise interactions by brand, offer, and key metrics. These insights enhance service processes and empower marketing and sales teams to optimise strategies and drive performance through data-driven decision-making within a continuous improvement loop.
Consulting and tech integration
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From strategy to implementation, we design efficient, customer-focused service processes through in-depth assessments, identification of key intervention areas aligned with strategic OKRs, and pilots to validate benefits. This ensures scalable, adaptable service management that remains in continuous development.
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We are committed to aligning your business with the most effective multilingual omnichannel solutions by leveraging best-of-breed technological platforms powered by AI. Our approach begins with a comprehensive assessment of your existing technology landscape, followed by the design of tailored strategies to enhance performance, scalability, and adaptability.
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Energy
Enhancing customer experience through omnichannel digitalisation
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Travel and leisure
Business Process Outsourcing transformation program
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Financial service and Insurance
Hybrid conversational IVR for roadside assistance
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Media and Entertainment
DAZN: high-value Customer Service to enhance sales opportunities
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Languagenius
The multitasking AI solution to supercharge your Customer Service.
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TalkActive
Our conversational IVR platform automates voice calls providing human-like conversational experiences.
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Chattrix
Our simple, scalable, and AI-supported cross-channel platform.
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Tunis
Tunis, Tunisia- Tunisia
- Contact centre
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Tirana
Tirana, Albania- Albania
- Contact centre
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Roma
Roma, Italy- Italy
- Contact centre
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Zagreb
Zagreb, Croatia- Croatia
- Contact centre
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Rijeka
Rijeka, Croatia- Croatia
- Contact centre
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Durrës
Durrës, Albania- Albania
- Contact centre
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Belgrade
Belgrade, Serbia- Serbia
- Contact centre
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Valencia
Valencia, Spain- Spain
- Contact centre
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Vichy Croix Saint Martin
Vichy Croix Saint Martin, France- France
- Contact centre
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Vichy Denière
Vichy Denière, France- France
- Contact centre
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Moulins
Moulins, France- France
- Contact centre
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Fontainebleau/Avon
Fontainebleau/Avon, France- France
- Contact centre
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Le Puy-en-Velay
Le Puy-en-Velay, France- France
- Contact centre
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Clermont-Ferrand
Clermont-Ferrand, France- France
- Contact centre
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Capua
Capua, Italy- Italy
- Contact centre
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Napoli
Napoli, Italy- Italy
- Contact centre
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Lecce
Lecce, Italy- Italy
- Contact centre
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Vimodrone
Vimodrone, Italy- Italy
- Contact centre
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Bruxelles
Bruxelles, Belgium- Belgium
- Contact centre
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Our commitment for sustainability
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Positive impact on the communities and regions where we operate
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An awarded and high-performing company
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A pleasant and fair workplace
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Ongoing training and knowledge enhancement
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Wellbeing promotion
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Team spirit and fun
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People engagement and team building
