
Scale up your business with our AI-powered contact center
Enhance your sales performance with an AI-driven contact center that optimises outreach, improves engagement, and maximises conversions. Leverage real-time insights, automated workflows, and intelligent analytics to connect with the right prospects at the right time—driving efficiency and revenue growth. With a network of 20 inshore and nearshore contact centers across the EMEA region, operating in 15 languages, and a team of over 5,000 highly skilled agents, we deliver scalable, industry-leading B2B and B2C customer service.
Boost value with omnichannel full-cycle sales management
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LEAD GENERATION
Boost conversions and accelerate your sales pipeline by connecting with high-intent prospects. We use AI-driven insights to personalise outreach, optimise engagement, and secure qualified appointment, turning leads into sales faster.
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TELEMARKETING
Reach the right customers, boost sales, and optimise resources with our dedicated B2B and B2C Telemarketing services. Thanks to our team of experts, we turn every call into an opportunity, consistently delivering a best-in-class experience in terms of conversion rates and quality.
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END-TO-END ONLINE SALES
Seamlessly digitise your sales process and boost revenue with fully managed online sales funnels. We handle everything - from recruiting and training skilled e-sellers to managing orders, product configuration, and delivery tracking.
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BACK OFFICE AND RESPONSE AUTOMATION
By automating up to 80% of back-office processes, we enhance efficiency and free up your outbound sales team to focus on engaging prospects and closing more deals.
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RETENTION AND LOYALTY PROGRAMS
Reduce churn and maximise customer lifetime value with proactive outbound engagement. Using data-driven insights and personalised interactions, we strengthen customer loyalty and keep your audience engaged for the long term.
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DEBT COLLECTION
Improve recovery rates and optimise debt resolution while maintaining positive customer relationships. We efficiently contact customers, negotiate payment solutions, and ensure timely collections through a tailored, professional approach.
Unlocking sales agents' full potential with GenAI
Our hybrid approach enhances agent performance and increases sales results
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PREDICTIVE ANALYSIS TO DOUBLE CONVERSION RATE
Maximise sales performance with our advanced predictive analysis tools. Our algorithms help you focus on high-potential leads, doubling conversion rates on prospects while reducing costs associated with contacting low-intent customers.
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REAL-TIME SUGGESTIONS TO DRIVE SALES EFFECTIVENESS
AI-powered real-time suggestions and near real-time analysis from an enriched Knowledge Base help agents manage outbound conversations more efficiently, making interactions faster and more effective to improve sale conversation rate.
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AGENT UPSKILLING AND PERSONALISED TRAINING PATH
By automating onboarding, we accelerate training effectiveness and shorten the learning curve. Virtual coaching offers personalised training, helping agents develop their skills through tailored growth paths.
Actionable data insights to drive business growth
With advanced AI, we analyse up to 100% of multichannel conversations in near real-time, delivering valuable insights to brands and marketers. By distilling large data volumes into concise summaries and dashboards, we categorise interactions by brand, offer, and key metrics. These insights enhance service processes and empower marketing and sales teams to optimise strategies and drive performance through data-driven decision-making within a continuous improvement loop.

Consulting and tech integration
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From strategy to implementation, we design efficient, customer-focused service processes through in-depth assessments, identification of key intervention areas aligned with strategic OKRs, and pilots to validate benefits. This ensures scalable, adaptable service management that remains in continuous development.
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We are committed to aligning your business with the most effective multilingual omnichannel solutions by leveraging best-of-breed technological platforms powered by AI. Our approach begins with a comprehensive assessment of your existing technology landscape, followed by the design of tailored strategies to enhance performance, scalability, and adaptability.

