Boost your sales

Build local connections, drive global growth.

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Scale up your business with our AI-powered contact center

Enhance your sales performance with an AI-driven contact center that optimises outreach, improves engagement, and maximises conversions. Leverage real-time insights, automated workflows, and intelligent analytics to connect with the right prospects at the right time—driving efficiency and revenue growth. With a network of 20 inshore and nearshore contact centers across the EMEA region, operating in 15 languages, and a team of over 5,000 highly skilled agents, we deliver scalable, industry-leading B2B and B2C customer service.

Boost value with omnichannel full-cycle sales management

  • Screening 8915788

    LEAD GENERATION

    Boost conversions and accelerate your sales pipeline by connecting with high-intent prospects. We use AI-driven insights to personalise outreach, optimise engagement, and secure qualified appointment, turning leads into sales faster.

  • Customer Support 17504248

    TELEMARKETING

    Reach the right customers, boost sales, and optimise resources with our dedicated B2B and B2C Telemarketing services. Thanks to our team of experts, we turn every call into an opportunity, consistently delivering a best-in-class experience in terms of conversion rates and quality.

  • Online Shop

    END-TO-END ONLINE SALES

    Seamlessly digitise your sales process and boost revenue with fully managed online sales funnels. We handle everything - from recruiting and training skilled e-sellers to managing orders, product configuration, and delivery tracking.

  • Gear (1)

    BACK OFFICE AND RESPONSE AUTOMATION

    By automating up to 80% of back-office processes, we enhance efficiency and free up your outbound sales team to focus on engaging prospects and closing more deals.

  • Customer Loyalty

    RETENTION AND LOYALTY PROGRAMS

    Reduce churn and maximise customer lifetime value with proactive outbound engagement. Using data-driven insights and personalised interactions, we strengthen customer loyalty and keep your audience engaged for the long term.

  • Debt Consolidation

    DEBT COLLECTION

    Improve recovery rates and optimise debt resolution while maintaining positive customer relationships. We efficiently contact customers, negotiate payment solutions, and ensure timely collections through a tailored, professional approach.

Unlocking sales agents' full potential with GenAI

Our hybrid approach enhances agent performance and increases sales results

  • PREDICTIVE ANALYSIS TO DOUBLE CONVERSION RATE

    Maximise sales performance with our advanced predictive analysis tools. Our algorithms help you focus on high-potential leads, doubling conversion rates on prospects while reducing costs associated with contacting low-intent customers.

  • REAL-TIME SUGGESTIONS TO DRIVE SALES EFFECTIVENESS

    AI-powered real-time suggestions and near real-time analysis from an enriched Knowledge Base help agents manage outbound conversations more efficiently, making interactions faster and more effective to improve sale conversation rate.

  • AGENT UPSKILLING AND PERSONALISED TRAINING PATH

    By automating onboarding, we accelerate training effectiveness and shorten the learning curve. Virtual coaching offers personalised training, helping agents develop their skills through tailored growth paths.

Actionable data insights to drive business growth

With advanced AI, we analyse up to 100% of multichannel conversations in near real-time, delivering valuable insights to brands and marketers. By distilling large data volumes into concise summaries and dashboards, we categorise interactions by brand, offer, and key metrics. These insights enhance service processes and empower marketing and sales teams to optimise strategies and drive performance through data-driven decision-making within a continuous improvement loop.

Consulting and tech integration

  • From strategy to implementation, we design efficient, customer-focused service processes through in-depth assessments, identification of key intervention areas aligned with strategic OKRs, and pilots to validate benefits. This ensures scalable, adaptable service management that remains in continuous development.

  • We are committed to aligning your business with the most effective multilingual omnichannel solutions by leveraging best-of-breed technological platforms powered by AI. Our approach begins with a comprehensive assessment of your existing technology landscape, followed by the design of tailored strategies to enhance performance, scalability, and adaptability.

Business cases

  • Automotive, Mobility, and Transportation

    e-Sellers: online car sales with human touch

  • Energy

    Optimising contact channels for higher conversions

  • Financial service and Insurance

    Optimised lead management and automated onboarding to drive sales and retention

  • Media and Entertainment

    DAZN: Optimising B2B acquisition, from lead qualification to conversions

  • Telco

    Transforming inbound contact into sales opportunities

  • Travel and Leisure

    Building customer loyalty: turning first-time cruisers into repeat buyers

Main clients

Our advanced proprietary solutions

  • Languagenius

    The multitasking AI solution to supercharge your Customer Service.

  • TalkActive

    Our conversational IVR platform automates voice calls providing human-like conversational experiences.

  • Chattrix

    Our simple, scalable, and AI-supported cross-channel platform.

Our EMEA-wide network of multilingual hubs

  • Tunis


    Tunis, Tunisia
    • Tunisia
    • Contact centre
  • Tirana


    Tirana, Albania
    • Albania
    • Contact centre
  • Roma


    Roma, Italy
    • Italy
    • Contact centre
  • Zagreb


    Zagreb, Croatia
    • Croatia
    • Contact centre
  • Rijeka


    Rijeka, Croatia
    • Croatia
    • Contact centre
  • Durrës


    Durrës, Albania
    • Albania
    • Contact centre
  • Belgrade


    Belgrade, Serbia
    • Serbia
    • Contact centre
  • Valencia


    Valencia, Spain
    • Spain
    • Contact centre
  • Vichy Croix Saint Martin


    Vichy Croix Saint Martin, France
    • France
    • Contact centre
  • Vichy Denière


    Vichy Denière, France
    • France
    • Contact centre
  • Moulins


    Moulins, France
    • France
    • Contact centre
  • Fontainebleau/Avon


    Fontainebleau/Avon, France
    • France
    • Contact centre
  • Le Puy-en-Velay


    Le Puy-en-Velay, France
    • France
    • Contact centre
  • Clermont-Ferrand


    Clermont-Ferrand, France
    • France
    • Contact centre
  • Capua


    Capua, Italy
    • Italy
    • Contact centre
  • Napoli


    Napoli, Italy
    • Italy
    • Contact centre
  • Vimodrone


    Vimodrone, Italy
    • Italy
    • Contact centre
  • Bruxelles


    Bruxelles, Belgium
    • Belgium
    • Contact centre

Our impact for sustainability and people

  • Our commitment for sustainability

  • Positive impact on the communities and regions where we operate

  • An awarded and high-performing company

  • A pleasant and fair workplace

  • Ongoing training and knowledge enhancement

  • Wellbeing promotion

  • Team spirit and fun

  • People engagement and team building

Unlock the power of your sales management