Embrace
the digital change

Digital and business transformation services, driven by customer-centric obsession.

We help organizations embrace the digital transformation of their business by combining human capabilities with AI and emerging technologies.

Assist Digital is a trusted digital transformation partner for global brands, helping them elevate their business through AI-driven technologies and advanced customer experience services. By blending human expertise with AI, we design, implement, and manage new operating models that enhance the efficiency of marketing, sales, and customer service, with a strong customer-centric approach.

In an ever-evolving digital landscape, we support organizations in adopting digital technologies through tailored training and coaching, while driving agile transformations that foster adaptability and collaboration.

Our services

  • We build multichannel customer-centric strategies that improve our clients' profitability and capacity to develop new service models.

  • We offer a comprehensive range of design services, encompassing creation and brand positioning, business design, and design execution.

  • With over 6,000 highly trained customer agents covering more than 15 languages, and a network of contact centres inshore and nearshore, we offer large enterprises industry-leading customer operations performance by blending human and artificial intelligence.

  • With over 250 software engineers, technology architects, RPA and AI experts, we design, develop and manage digital solutions and IT infrastructures. We use a wide range of development languages, frameworks, RPA platforms and AI solutions to provide meaningful customer interactions.

  • We blend human and artificial intelligence to deliver exceptional customer experiences. By embracing the game-changing Large Language Model (LLM) we enhance all conversations and interactions between brands, customers, and employees.

Tech partners

A Numbers and statistics list containing 4 items

  • Professionals

    With 6000+ talented professionals, we offer expert services that drive client success.

    6000+
  • Countries - EMEA coverage

    In 12 European countries, we deliver customised solutions for outstanding results.

    12
  • Offices

    26 Offices to support end-to-end customer experience and CRM transformation.

    26
  • Annual growth

    Together with our customers and professionals, we are growing.

    20%

Business cases

By combining digital Tech, GenAI, and human intelligence, we empower global brands across various industries to scale up customer intimacy.

  • Energy

    Omnichannel digitization

  • Automotive, Mobility and Transport

    Customer management automation of the Online Store

  • Media and Entertainment

    DAZN: high-value Customer Service

  • Pharma and Medical devices

    Voice of the Customer at scale

  • Retail and eCommerce

    Global management of multi-brand campaigns

  • Retail and eCommerce

    Centralised and global marketing automation program

  • Travel and Leisure

    Business Process Outsourcing transformation program

  • Automotive, Mobility and Transport

    The world’s first automotive store in the Metaverse

  • Energy

    A digital transformation performance-focused

  • Energy

    Schneider Electric: from product to ecosystem strategy for B2B2C

  • Financial services and Insurance

    Europ Assistance: our TalkActive for roadside assistance service

  • Financial services and Insurance

    Customer operations AI sales and fraud detection

  • Pharma and Medical devices

    A multichannel ecosystem

  • Automotive, Mobility and Transport

    Thales GTS: Operating Control Centre redesign

  • Telco

    End-to-end services: digital solutions, user research, customer operations

Want to collaborate?

Together, we'll craft a robust strategy to elevate the entire customer experience, fostering greater satisfaction and loyalty and, ultimately, driving business growth.