CX Operations

Generative AI powered customer services for outstanding customer relationships.

We provide scalable industry-leading performance in customer operations.

With over 6,000 highly trained customer agents covering more than 15 languages, and a network of 25 contact centres in the EMEA region, inshore and nearshore, we offer large enterprises industry-leading customer operations performance. We adopt a hybrid approach that blends human and artificial intelligence to increase the quality and the service capacity of our operational services.

  • We design optimal customer service strategies that empower large brands to achieve international scalability while maintaining relevance and fostering strong customer connections. Our comprehensive range of offerings covers from optimising customer journeys and streamlining operational processes to setting up and analysing automation potential. When it comes to designing customer service outsourcing strategies, we assist global brands in establishing location strategies and embracing cultural differences.

  • Covering more than 15 languages across EMEA Region, we utilise best-in-class platforms that support multilingual and multichannel communication. With our multilingual hubs, you gain the ability to effectively cater to diverse regions and navigate their unique cultural nuances, all from a centralised location. With our focus on digital communication channels, you are able to interact with customers by web, mobile chat, e-mail, SMS, WhatsApp, social media and other instant messaging apps. This borderless approach guarantees unwavering quality, consistency, and dependability, while enabling you to scale up but maintaining a strong proximity to your valued customers.

  • Our hybrid approach in customer management services combines human and generative artificial intelligence for a better customer interaction. Chatbot, vocal bot, automatic translations, hybrid and fully automated conversational IVR solutions are powered by Large Language Model (LLM) to improve the quality of responses, delivering more personalised, efficient, and empathetic experiences.

  • We provide ready-to-use AI-based Bots and ready-to-train ML/DL Models that enable automation and hyper-automation in many activities of backend processes such as onboarding, enrollment, ticketing, call deflections and more. This can save up to 70% of the time of agents and improve customer-facing operations. The automation processes result in saving costs, eliminating time-consuming and repetitive tasks, increasing operational efficiency, and the entire quality of the customer service.

  • We empower the work of agents with a Generative Knowledge Management System that ensures quick, integrated and reliable access to the information to answer customer inquiries and resolve issues promptly, for better customer experience. This indispensable tool allows agents to provide superior service, increasing efficiency and operational service capacity, in pre-sales (marketing, communication, lead generation), sales (cross selling and up selling) and post sales (customer care, customer retention, credit collection) processes.

Contact centres

Our contact centres are located inshore and nearshore. To find out where click on the button.

Need to boost productivity and customer satisfaction?

  • Languagenius

    The multitasking AI solution to supercharge your Customer Service.

  • TalkActive

    Our conversational IVR platform automates voice calls providing human-like conversational experiences.

  • Botshelf

    All the GenAI-BOTs you need to hyperautomate your business.

  • Chattrix

    Our simple, scalable, and AI-supported cross-channel platform.

  • Yammu

    Our workforce management tool increases the productivity and efficiency of your contact centres.

Other services

As an end-to-end service provider, we support our clients during every phase of the Customer Life Cycle, improving customer connections and elevating business performance.

  • CX Consulting

    We help large companies develop digital processes that transform marketing, sales, and service performance.

  • CX Design

    We offer a comprehensive range of design services, encompassing product and brand positioning, business design, and design execution.

  • CX Technology

    We provide a wide range of digital, RPA and AI solutions, leveraging on best of breed technologies and enterprise platforms.

  • CX Advanced AI solutions

    For over 20 years, we have been an AI centre of excellence dedicated to keeping up the technological advancements to elevate customer experience providing hybrid services.

Want to collaborate?

Together, we'll craft a robust strategy to elevate the entire customer experience, fostering greater satisfaction and loyalty and, ultimately, driving business growth.